Our Policies

A few things to know before your first visit. If you don't see your question here, reach us at contact@southernpointvictoria.ca or (250) 580-9100.

How do I get a quote?

Every job starts with a free, no-obligation quote. Fill out the form on our homepage or call/text us at (250) 580-9100, and we'll get back to you within one business day.

Do you require a deposit?

For recurring lawn care and maintenance, no deposit is required — we invoice after each visit. For larger projects like hardscaping or garden installs, a deposit may be required, and that will always be spelled out clearly in your quote before work begins.

What happens if it rains on my scheduled day?

We keep an eye on the forecast and will reschedule your visit to the next available day if weather won't let us do the job properly or safely. We'll always reach out before we push a visit, so you're never left wondering.

What if I need to cancel or reschedule?

We ask for at least 24 hours' notice to cancel or reschedule a visit. Recurring maintenance clients can pause or adjust their schedule anytime by giving us a call or text.

What areas do you serve?

We serve Victoria, Saanich, Oak Bay, Esquimalt, and the surrounding Greater Victoria area. Not sure if you're in our service area? Just reach out and ask.